Check your internet connection
- Choppy or buffering video
- Reduced image quality
- Reduced sound quality
- Venue page and chat window are slow to load
- Audio-video de-synchronization
Dreamstage livestreams broadcasts default to high-definition. Benchmarks vary, but for a comfortable and quality viewing experience, we recommend a connection with upload speeds above 10 Mbps.
Test your internet connection speed with Google Speed Test.
If you are still experiencing poor stream quality with a fast connection, check your connection stability. A fast but unstable connection is often more noticeable then a slow and stable connection. Connection stability can be improved by increasing Wi-fi or data signal strength, and by switching to ethernet when possible.
Multiple devices connected to your home internet share bandwidth. If you’re not benchmarking desired speeds, try turning off wi-fi or unplugging ethernet connected devices not currently in use. Internet providers also monitor data usage. Check the terms of your contract to ensure throttling is not occurring as a result of exceeding monthly data caps.