- What is DREAMSTAGE?
- Where can I find the DREAMSTAGE app?
- Can I watch a performance on my TV?
- How do I purchase a ticket?
- Where do I watch the performance?
- Can I watch the performance after it airs?
- Where can I find the tickets I’ve purchased?
- Do I need to create a DREAMSTAGE account to view performances and buy tickets?
- How do I reset my password?
- How do I add a payment method?
- Where is my confirmation email?
- Can I gift a ticket?
- Can I get a refund if I miss the show or change my mind?
What is DREAMSTAGE?
We are a new streaming platform where musicians of all genres perform and interact with fans worldwide. Our shows beam amazing live music and entertainment right to your living room with a beautiful high definition signal that transports you there, in the moment, as it happens!
Artists need to perform and earn from those performances while connecting with their fans. Fans who are willing to support the artists they love, either in big or intimate settings, through purchasing live-streamed events. EVERYDAY MUSIC LOVERS that love to watch and listen in a comfortable, lean-back experience.
Where can I find the DREAMSTAGE app?
Livestreams are currently available exclusively through the DREAMSTAGE website, also referred to as the web app.
Can I watch a performance on my TV?
Yes! Please see our article on How to Watch.
How do I purchase a ticket?
You can purchase a ticket or merchandise bundles (where applicable) by navigating to the show page for the event you’d like to attend. The Shop is available on the event page, as well as in-venue once admission is purchased. Access to your event is automatically granted to your account once your purchase is completed. No "physical" ticket is necessary to access your event.
Where do I watch the performance?
You can watch your ticketed livestream performance directly from the DREAMSTAGE website. See Where do I watch?
Can I watch the performance after it airs?
DREAMSTAGE performances are always live-streaming events. Exceptions, such as a 48-hour viewing window after the initial stream, will be explicitly stated on the show page.
Where can I find the tickets I’ve purchased?
Your ticket purchase history lives on your profile page. From there, select the Tickets tab. This tab displays your full purchase history. When your purchase is confirmed, you’re immediately sent two confirmation emails. One of these emails is your purchase receipt, and the second is your digital ticket confirmation. You can locate tickets in your email by searching firstname.lastname@example.org.
Do I need to create a DREAMSTAGE account to view performances and buy tickets?
Yes! Once your ticket purchase has been confirmed, your ticket will be automatically assigned to your account. You will need to be signed in to your account to view the ticketed performance.
How do I reset my password?
If you’ve forgotten your DREAMSTAGE password, please use the “Forgot password?” link found on the sign-in page. You’ll be sent a code with which you can reset your password. If you don’t receive a password reset code in your email once requested, double check your account registration email.
How do I add a payment method?
Where is my confirmation email?
Because DREAMSTAGE confirmation emails are sometimes interpreted as marketing content or other untrusted content by customer’s email filters, the first thing to check is whether you have an email from email@example.com in your Spam or Junk folder. If you still can't find your confirmation email, don't worry, it's not a receipt, and it's not required to access the event!
Can I gift a ticket?
Yes! If you’ve already purchased a ticket for yourself, purchasing a second ticket will yield a redemption code. You can send this code to the recipient. The recipient must create a DREAMSTAGE account. Once created they can redeem the ticket code by navigating to dreamstage.live/redeem. If you initially purchase two tickets (if you haven’t already purchased a single ticket for yourself), each of these tickets will be in the form of a redemption code. You’ll want to send one to the recipient and keep one for yourself. Both you and the recipient will redeem your codes by navigating to dreamstage.live/redeem.
Can I get a refund if I miss the show or change my mind?
Since we are an event-based ticketing platform, all sales are final once your purchase has been confirmed. If the event is canceled and NOT rescheduled, DREAMSTAGE will initiate the refund process. If the event is rescheduled, you will have 30 days from the date of notification to request a refund for your purchase.