Resolving Transaction Errors
You might encounter one of the following transaction errors when you submit your credit card information. Often, a call to the credit card provider resolves many of the issues that cause this type of error, including: holds, credit limit issues, and transaction limits.
If you receive an error message upon saving the card, please try re-entering your card once more after clearing your browser cache, using a different browser, or using a different device
- Cardholder field contains only the first and last name of the cardholder when possible. Omit middle initials, middle names, and business names (unless the business name is the sole name on the card).
- Postal Code field contains only the first five digits if you are in the United States. Do not include any extensions.
- State is required if you are in the US.
Often these types of errors can be solved by updating your credit card information, to update your credit card on file.
Also check that you are using a supported payment method.
If you are using a pre-paid gift card, please first confirm there is a sufficient balance on the card to complete your purchase.
Contact Your Credit Card Company
If you continue to receive errors, contact your bank, credit union, credit card company, or other financial service provider.