Having Issues Viewing the Performance?

What to do if you can’t enter the venue from the show page:

• Ensure you’re on the correct show page for your ticketed event. Check the ticket details in your confirmation email if you are not sure.
• Make sure you’re signed into your account, and you’re signed in with the account used to purchase the ticket. 
• Try refreshing your browser and clearing your browser cache. If you suspect your browser is outdated, try updating.
• Locate your ticket confirmation email and follow the “Enter Venue” link. 

What to try if you are experiencing poor stream quality:

• Please visit our Improving Stream Quality article for streaming tips and tricks for ensuring a flawless viewing experience.

How to screen cast the show to your television or streaming device:

• Trying to cast the performance or watch on a Smart TV or Apple TV? 
• Please visit our Watch on Apple TV or our list of Supported Streaming Platforms articles. 

For information on casting to a device, see our Casting from the DREAMSTAGE Web App article.