What to do if you can’t enter the venue from the show page:
- Ensure you’re on the correct show page for your ticketed event. Check the ticket details in your confirmation email if you are not sure.
- Make sure you’re signed into your account, and you’re signed in with the account used to purchase the ticket.
- Try refreshing your browser and clearing your browser cache. If you suspect your browser is outdated, try updating.
- Locate your ticket confirmation email and follow the “Enter Venue” link.
What to try if you are experiencing poor stream quality:
- Please visit our Improving Stream Quality article for streaming tips and tricks for ensuring a flawless viewing experience.
How to screen cast the show to your television or streaming device:
- Trying to cast the performance or watch on a Smart TV or Apple TV?
For information on casting to a device, see our Casting from the DREAMSTAGE Web App article.