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What to do if you can’t enter the venue from the show page:

  • Ensure you’re on the correct show page for your ticketed event. Check the ticket details in your confirmation email if you are not sure.

  • Make sure you’re signed into your account, and you’re signed in with the account used to purchase the ticket. 

  • Try refreshing your browser and clearing your browser cache. If you suspect your browser is outdated, try updating.

  • Locate your ticket confirmation email and follow the “Enter Venue” link. 

What to try if you are experiencing poor stream quality:

  • Please visit our Improving Stream Quality article for streaming tips and tricks for ensuring a flawless viewing experience.

How to screen cast the show to your television or streaming device:

For information on casting to a device, see our Casting from the DREAMSTAGE Web App article.



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