How may we help you?

Support Portal Categories

Improving Stream Quality

A solid internet connection is one of the most important factors in an enjoyable streaming experience. A slow or unreliable connection can lead to slow and buffering video, blurry or pixelated images, reduced sound quality, and a number of related issues. Below are some tips, tricks, and guides for getting the most gigabyte bang for your buck: 

How fast is fast enough?

Benchmarks vary, but the minimum and recommended internet speeds for a seamless viewing:

  • 0.5 Mbps per second – Required broadband connection speed

  • 1 Mbps per second – Recommended broadband connection speed

  • 3 Mbps per second – Recommended for SD quality

  • 5 Mbps per second – Recommended for HD quality

  • 25 Mbps per second – Recommended for Ultra HD quality

Test your internet speed with Google Speed Test or a service like Open Speed Test.

What’s impacting my speed?

Multiple devices connected to your home internet share bandwidth. If you’re not benchmarking desired speeds, try turning off wi-fi or unplugging ethernet connected devices not currently in use. Internet providers also monitor data usage. Check the terms of your contract to ensure throttling is not occurring as a result of exceeding monthly data caps. 

ResolutionSpeed requiredHours to 1 TB
720p10 Mbps222.2
1080p20 Mbps111.1
4K35 Mbps63.5


Tips & Tricks...

 Here are a few (mostly quick) tips and tricks to improve stream quality

  • Restart the streaming service. Make sure to log out and completely close out of the program.

  • Reboot your streaming device.

  • Reboot your home network. This is often the quickest and easiest fix. It may take several minutes for your router to reboot, so make sure you test your connection speed before the show!

  • Move your Wi-Fi hub and router to an optimal location — somewhere central, open and away from obstruction.

  • Reduce the number of devices connected to your network.

  • Check for background applications that may be using bandwidth.

  • If you’re connected to a VPN, temporarily disconnect. VPNs reroute your traffic so the signal takes longer to reach its destination, causing lag.

  • If you’re confident in administrating your home network, try changing your DNS server.

  • If none of the above methods were successful, try upgrading your hardware — this could include any combination of your router, Wi-Fi hub, smart TV, or streaming device.

  • Still no luck? You may need to upgrade your internet connection, especially if you find yourself frequently meeting your data cap.



Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.